1. Reach Out – Any time via our contact form, phone and/or email. We will be in touch within 1 business day to share more about how we can help!

2. Complete our Pet Info Form – We’ll send you our digital form via email or text message to complete. 

3. Schedule Your Complimentary Meet & Greet Appointment – We’ll meet you and your pet(s) to ensure it’s great fit for everyone!

During our meet & greet appointment, we’ll collect a spare key that we’ll keep securely in our possession until you’ve requested it be returned. Key Drop-off and Pick-up is $8/trip (Pickup is free when provided during our meet and greet appt). We can also utilize a lock box if you have this available.

For those with electronic/digital locks, we’ll acquire your access code prior to our first service.

We utilize PetPocketbook, a secure and trusted pet sitting software platform. After each service is completed, you’ll receive a detailed and gps tracked report card with adorable photos we capture during our time together!

We are unable to provide services to human-aggressive pets.

We always do our best to accommodate dogs who do not do well with other furry friends, like a solo walks and maintaining 12+ ft “bubble” (their comfortable distance) from other animals + humans to ensure safety and minimize any reactivity.

We can help care for pets with a variety of medical needs, and have plentiful experience providing scheduled oral + topical medications, and also insulin injections. Additional service fees will apply.

Pet safety is our #1 priority. Please note we may request medical clearance from your pet’s veterinarian before providing services.

For dogs, we require at least three visits per day, morning, afternoon, and evening when you’re out of town. This schedule ensures your beloved pups receive proper care, including meals, fresh water, bathroom breaks, and playtime, keeping them as happy and comfortable as possible.

For cats, we require at least one visit per day. Please kindly note we are unable to accommodate services for outdoor cats.

For puppies and kittens less than 1 year old additional visits are required to fully support their care and developmental needs.

We schedule services with a 3-hour arrival window for pet visits and dog walking, and a 1.5 hour arrival window for overnight stays. Please let us know your preferred arrival time frame when scheduling.

For the safety of your dog and our team, all dogs must have secure, properly fitted walking gear. This may include a well-fitted collar, harness and a safety tool such as a martingale collar, slip lead, double-clip leash system, or gentle leader.

If a dog is able to slip free from their gear, we will use appropriate equipment we deem safe to provide our walking services.

We do not use retractable leashes, shock collars, prong collars or choke chains. These tools can increase the risk of injury to both dogs and handlers and are not consistent with our positive reinforcement handling standards.  

We’re happy to make recommendations for gear that works best for fearful or flight-risk dogs, and we’ll always use a double-leash system when necessary. Our priority is keeping every dog safe while in our care.

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